Responsible Gambling

First and foremost, Bingoal offers a form of entertainment, in a safe environment. We want our players to have fun on our website, and we find it essential to ensure that this happens in a responsible manner. That being said, we advise our players to gain insight into his or her playing behavior, in order to keep as much control as possible over their own playing behavior. We also offer (preventive) interventions to see, together with the player, what is necessary to keep his or her playing behavior as much under control as possible. Bingoal believes it is important to protect the player from possible negative effects as a result of his or her playing behavior. We do not only want to act proactively, but we would also like to give problem gamblers a helping hand and remind them that they are not alone. At Bingoal, there are always people they can count on. To ensure that our players have an enjoyable experience on our website, we have created a comprehensive addiction prevention policy. Below are some key points and tools from our policy.

Entry age

In Malta you are not allowed to participate in games of chance if you are under 18 years of age and therefore, when you register on our website, we check that you are over 18 years of age. We recommend you take the following measures to help protect minors from accessing our website:

  • Do not share your log-in details with anyone else;
  • Do not enable the ‚remember password‚ function;
  • Do not share your credit card or bank account details with anyone else (specifically minors);
  • Install parental control software on your computer if there are minors in your household

Tips to keep playing responsibly

By taking the below tips into account, you can ensure gambling stays fun for yourself and your fellow players. It is important to realize that gambling will never be the solution to your financial, family or other problems. On the contrary, it will only make matters worse. Continuing to play will not solve your gambling debts.

  • Set a limit for yourself prior to playing. This limit can relate to deposits as well as playing time;
  • Play only with money you can spare;
  • Don't borrow money to play with;
  • Be constantly aware of how often you play and how much time you spend gambling. You can always check this overview within your player profile;
  • Don't try to recover your incurred losses;
  • Don't input your full winnings;
  • Take regular breaks

In order to keep gambling as enjoyable and responsible as possible, Bingoal makes use of a number of interventions, if necessary. These interventions are aimed at protecting the player and relate to providing insight into playing behavior, advising and possibly adjusting playing limits, temporary or permanent exclusion and referral to expert institutions. We believe it is important to provide the best possible care for our players.
Below you can find information regarding the above interventions.

  • Providing the player with insight into their playing behavior, including:
    • Account balance
    • Account balance at registration
    • Total wagers since last login
    • Total profit
    • Overview transactions past 90 days
  • Advise the player to gain insight for him or herself, to promote gaining control over his or her playing behavior;
  • Advise the player to adjust his or her limits;
  • Setting limits for the player involuntarily;
  • Recommend (temporary) exclusion;
  • Ultimate intervention: involuntary exclusion of the player.

Define your limits and restrictions

We offer several options that can assist you in making sure that you only play with money that you can possibly spare.

  • Limiting Gambling Behavior:
    You may choose to place a restriction on a particular section (casino and/or sport betting) of Bingoal's website for a period of 24 hours, 7 days, 30 days or 90 days. You will not be able to place any bets on this area for the selected period of time. All features of the website will remain available to you except for the section for which you have restricted yourself.
  • Weekly deposit limit:
    Setting a deposit limit can help you control the amount you spend and we therefore advice our players to adjust your weekly deposit limit where you will be alerted if you have reached your limit for that week. A decrease in your deposit limit will be implemented immediately and a new increase will have a duration of 7 days before it is put in effect which will allow you to think about your limit raise and reconsider if necessary. You can adjust your weekly deposit limit by accessing the Limit features on your account.
  • Customize Session Limit:
    Setting a deposit limit can help you control the amount you spend and we therefore advice our players to adjust your weekly deposit limit where you will be alerted if you have reached your limit for that week. A decrease in your deposit limit will be implemented immediately and a new increase will have a duration of 7 days before it is put in effect which will allow you to think about your limit raise and reconsider if necessary. You can adjust your weekly deposit limit by accessing the Limit features on your account.
  • Wager Limit:
    You can choose to adjust your wager limit for any amount per day or per week. You can adjust your session limit by accessing the Limit features on your account.
  • Self-exclusion:
    You can choose to self-exclude yourself from our website for an indefinite or definite period of time. An indefinite period of time is either 24 hours, 7 days, 30 days or 90 days. After the indefinite self-exclusion, you will be able to use all facilities on the website again. You may self-exclude by accessing the Self-Exclusion feature on your account or contact us via email at [email protected] and we will disable your account for a specific or unlimited period of time. In the event you self-exclude for an indefinite period, and you wish to revoke your indefinite period of self-exclusion, this will come into effect after the lapse of no less than 7 days from the day in which you gave us notice of the revocation. In the event you self-exclude for a definite period, and you wish to revoke your self-exclusion, this will come into effect no less than 24 hours from the day in which you gave us notice of the revocation. Any request to increase a limit will have immediate effect upon receipt.

Please click here to be redirected to our array of Responsible Gaming tools where you can set your limits and restrictions. Be sure to contact our customer service or send us an email via [email protected] if you need help setting limits and/or restrictions and of course for any other questions. We are here for you.

Test - Do you gamble too much?

There are several self-tests you can do anonymously to give yourself insight into your playing behavior. Below are 8 short questions that can assess what your risk profile is. If you answered "true" 4 times or more, this may indicate a problem and an increased risk of gambling addiction.

  • Sometimes I feel guilty about my gambling. TRUE/FALSE?
  • Thinking about it, gambling has caused me trouble before. TRUE/FALSE?
  • I regularly find that all my money is gone when I stop gambling. TRUE/FALSE?
  • I often tend to gamble again, trying to win back the money I lost earlier. TRUE/FALSE?
  • Yes, I have been criticized in the past about my gambling behavior. TRUE/FALSE?
  • Yes, I have tried to win money to pay debts before. TRUE/FALSE?
  • Sometimes I feel tense or dejected after gambling. TRUE/FALSE?
  • Sometimes I think it's better not to tell others, especially my family, how much time and money I spend gambling. TRUE/FALSE?

There are also free and anonymous opportunities online to determine your risk profile, for example: www.begambleaware.org/do-i-have-gambling-problem If you think that gambling might have a negative impact on your health and wellbeing, you should seek professional help by talking to your doctor, a trusted advisor, or contact an addiction clinic near you.

Addiction - When are you addicted?

You don't become a gambling addict overnight. Gradually, it becomes more and more difficult to keep the little gambling devil under control. In the beginning, you experience gambling as a fun pastime. Soon you will need more and more money to gamble, and you spend more and more time gambling. Borrowed money needs to be paid back and family and friends must give way to gambling. Although you don't notice it immediately, you become dependent on gambling and it becomes an obsession. Even though comments about your gambling behavior may be made, you continue to gamble. However, you cannot win back your lost money! Gambling becomes your only point of interest. The game isolates you from the outside world and causes problems (financial, health and social). You lose your zest for life. Pathological gambling was recognized as a disease by the World Health Organization in 1980.

Ask for Help

If you think you need help, you can always contact our customer service using the contact form. They can advise you on our game offerings, your playing habits and setting your limits. All members of our customer service team have been trained and are aware of the risks of compulsive gambling. If you feel you might be at risk, they are readily available to assist you in finding the right solution to help restrict your gambling habits and pointing you in the right direction of organizations specialized in gambling addiction that can help you.
In addition, there are numerous organizations that you can contact anonymously to tell your story and get help: