FAQ
In this FAQ, you will find answers to most of your questions. Should you have any further inquiries, please reach out to our helpdesk.
How can I register on Bingoal.com?
Registering at Bingoal is very easy!
1. Click "Register" at the top right hand side of the screen.
2. Fill in all requested information correctly and completely and click on the "Complete registration" button.
1. Click "Register" at the top right hand side of the screen.
2. Fill in all requested information correctly and completely and click on the "Complete registration" button.
What is the minimum age to create an account on Bingoal?
You must be at least 18 years old to create an account. Minors cannot open an account.
I get the message that my e-mail address is already in use when I want to create an account.
Chances are that you have already created an account at Bingoal in the past. Please contact our customer support or email us atinfo@bingoal.com. Each player should have only 1 account.
I forgot my password, what should I do?
You can request a new password like this:
1. Click "Login" on top righ hand side of the screen and "Forgot password".
2. Fill in your email address linked to your Bingoal account and click "Send".
3. Password resetting instructions will be sent to you via email.
1. Click "Login" on top righ hand side of the screen and "Forgot password".
2. Fill in your email address linked to your Bingoal account and click "Send".
3. Password resetting instructions will be sent to you via email.
I have repeatedly entered the wrong password and can not log in anymore, what now?
If several attempts to log in fail shortly after each other, your account will be temporarily blocked for security reasons. If this happens, contact our customer support or email us at info@bingoal.com.
Can I open an account on behalf of someone else?
No, all information must be personal and may not differ from the information on your identity document.
How can I impose a full access ban on myself?
You can close your account indefinitely when you:
1. Login and go to your profile.
2. Head out to Responsible Gaming - Self-exclusion and set timings you wish for.
1. Login and go to your profile.
2. Head out to Responsible Gaming - Self-exclusion and set timings you wish for.
Can I close my Bingoal account?
Yes. You have the option to close your account when you click Login - My Profile - Responsible gaming - Self-exclusion and choose preferred time. Let us know for sure why you want to leave Bingoal. Your opinion is important to us and allows us to improve our services.
Attention! Please take the following elements into account before you close your account:
• You will no longer be able to log in with your account and cannot create a new account
• All your current bets will be processed normally
• The balance of your account remains unchanged. Contact us if you wish to collect this
• Contact us if you wish to re-open your account
• All your active bonuses, promotions and offers will expire
Attention! Please take the following elements into account before you close your account:
• You will no longer be able to log in with your account and cannot create a new account
• All your current bets will be processed normally
• The balance of your account remains unchanged. Contact us if you wish to collect this
• Contact us if you wish to re-open your account
• All your active bonuses, promotions and offers will expire
I have closed my account. Can I open it again?
Yes, contact to your customer support to reopen your account.
I have closed my account and want to open another account. Is this possible?
No, you can only have one Bingoal account.
What happens to my balance when I close my account?
The balance of your account remains unchanged. Contact us if you wish to withdraw your balance.
What happens to my bets in progress when I close my account?
All your pending bets will be processed normally.
Can I impose a limitation on a certain part of the website?
Yes. You have the option of imposing a restriction on yourself for a specific part of the website when you head out to Login - My Profile - Responsible gaming - Product block
All functions of the website remain available to you except for the part for which you have imposed a restriction.
If you change your mind after setting the restriction and you want to be able to play this part again, you can reactivate this via the same page.
All functions of the website remain available to you except for the part for which you have imposed a restriction.
If you change your mind after setting the restriction and you want to be able to play this part again, you can reactivate this via the same page.
I have set a restriction for a specific part of the website, but I want to undo it before the restriction period has expired. Is this possible?
Yes, head out to Login - My Profile - Responsible gaming - Product block - Re-active this section.
The restriction will be undone after a cooling-off period of 24 hours if you had chosen for a definite period. If you chose an indefinite period, the restriction will be undone after a cooling-off period of 7 days.
The restriction will be undone after a cooling-off period of 24 hours if you had chosen for a definite period. If you chose an indefinite period, the restriction will be undone after a cooling-off period of 7 days.
I want to change my personal information, how do I do this?
You can check your personal data via My account - Profile - Personal date. The majority of your data cannot be changed by you to maximize security. In case you wish to change this information, you can contact our customer support.